Refund Policy

This policy applies to all purchases of Pyles Ops from Pyles Logistics LLC. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record, who handles refunds on our behalf.

30-day refund window

You may request a full refund within 30 days of your purchase or renewal date, for any reason. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

What is covered

• First-time subscription purchases (monthly or yearly).
• Renewal charges, when requested within 30 days of the charge.
• Additional seat subscriptions.
• AI credit packs, where the credits purchased are still unused.
• Guided onboarding & setup, where the kickoff session has not yet taken place.

What happens after a refund

A refunded subscription ends immediately and premium features are locked. A refunded AI credit pack has its remaining credits removed from your balance. A refunded seat reduces your available seats; you may need to remove a team member to stay within capacity.

Cancelling instead of refunding

You can cancel a subscription at any time from your billing page. Cancelling stops future charges and keeps your access running to the end of the period you have already paid for, followed by a short read-only wind-down window for exporting your data.

How to request a refund

Email pylogisticsllc@outlook.com with the email address used at checkout and your order or receipt reference, or contact Paddle directly through the link on your receipt. We respond to refund requests within 2 business days.